Customer Service Representative with German

Oraș : Sibiu
Departament / industrie : Relatii clienti / Call center
Tip angajare : Full time
Salariu : 4000

In this role you will:

Handle Inbound / Outbound Calls:

Inbound calls:

* Interact with consumers providing world-class customer service by responding to inquiries, requests or concerns about InSinkErator’s products and services within the required service level.
* Gathers relevant facts, identifies symptoms, evaluates and analyses needs and delivers solutions that meet customer expectations in adherence to the set quality guidelines
* Accurately document and update interactions and enters information in CRM
* Accurately identify and raise issues to the proper channel

Outbound calls:

* Follow up on specific campaigns, sales leads, demonstration requests & other commercial or technical questions received via the website or other
* In future, initiate proactive sales calls under the guidance of the Sales team to develop replacement sales

Other communication and administrative tasks:

* Keeping the CRM system up to date and inputting new customers to the CRM
* Sending letters / standard communication messages via fax/email
* Following regular product training, you will be able to give technical advice to customers and to make product recommendations based on customer needs.